The website lerakudesylvie.com is operated by Sylvie Baumgarten (Le Raku de Sylvie), 4 Route de Lembeye, 64460 Maure, France.
SIRET: 387 484 264 00081
Email: [email protected]
Phone: +33 6 13 36 59 02
Last updated: June 2025.
We only collect information required for the online shop to function:
Customer account (optional): email address, first name, last name, phone number (optional), password (stored in encrypted form).
Orders and shipping: identity, postal address, phone number, email, order details and order history.
Contact form: name, email address, subject and message content.
Back-in-stock alert: email address, used only to notify you when a product is available again.
We do not send marketing emails and we do not sell your data.
Your data is processed for the following purposes:
Managing your account, processing and tracking orders, delivering products and providing after-sales service (performance of the sales contract).
Responding to enquiries via the contact form (legitimate interest).
Sending a one-time back-in-stock notification (legitimate interest).
Audience measurement via Google Analytics, only if you accept it through the cookie banner (consent).
Spam protection on forms (legitimate interest).
Payments are processed by Stripe, a secure payment provider.
Bank card details are entered directly on Stripe's interface and are neither transmitted to nor stored on our servers.
Stripe may collect and process certain technical data required to secure and validate payments, in accordance with its own privacy policy (stripe.com/privacy).
Your data may be shared, strictly as needed, with the following providers:
Stripe: payment processing.
Our carriers: delivery of your order (name, address, phone number).
INOVBE INC.: website hosting.
Google: audience measurement (Google Analytics, with your consent) and anti-spam verification (reCAPTCHA) on certain forms.
No other transfers to third parties are made, except where required by law.
Order and billing data is kept for the statutory accounting retention period (10 years).
Customer account data is kept while your account is active, then deleted within a reasonable time after closure.
Contact form messages are kept for as long as needed to handle your request, then archived or deleted.
Email addresses collected for back-in-stock alerts are deleted after the notification is sent or if you do not complete a purchase.
Strictly necessary cookies for the shop (cart, session, language preferences) are set without prior consent.
Analytics cookies (Google Analytics) are only enabled after you accept them via the cookie banner. IP addresses are anonymised.
See our cookie policy for more details.
Under the General Data Protection Regulation (GDPR) and applicable French law, you have the right to access, rectify, erase, restrict processing, object to processing and receive a copy of your data.
To exercise your rights, contact us at [email protected] or by post at Le Raku de Sylvie, 4 Route de Lembeye, 64460 Maure, France. We will respond within one month.
You may also lodge a complaint with the CNIL (cnil.fr), the French data protection authority.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration or disclosure.
Communication with the website is secured using HTTPS.